When creating the expenses, users often encounter the “error loading transaction in QuickBooks Online” issue. If you have stumbled upon this error, you don’t need to panic. This error can be rectified easily.

This particular guide elucidates the leading causes and repairing methods to resolve QuickBooks error loading transactions.

Why Do You Receive Error While Loading Transactions?

If you confront QuickBooks error loading transaction, the following could be the reasons:

  • Browser cache is affecting QuickBooks to load transactions.
  • Internet settings are misconfigured.
  • You are not using Internet Explorer as the default browser.
  • Incorrect LAN settings.

How to Repair QuickBooks Error Loading Transaction?

Since this error hops up on your screen due to internet browser problems so we will perform the steps accordingly.

Before moving forward, make sure that you try to access QuickBooks Online in a private browser. If it works effectively, you can implement the necessary methods.

For instance, users are required to clear the internet browser’s cache, set Internet Explorer the default browser, reset the Internet browser, and enable TLS 1.2.

Now, understand each method one by one in detail.

Method 1: Access QuickBooks in Incognito Mode

There can be instances that your regular internet browser is causing issues. As a result, you are unable to load your transactions in QuickBooks Online.

Access QuickBooks in Incognito Mode

Hence, the first method we suggest you implement is to use the Incognito browser. All you have to do is browse QuickBooks Online in a private browser, enter your correct login credentials, and try to load your transactions.

You can also use shortcut keys to directly open the incognito browser. Below are the following key combinations you can go through:

  • Google Chrome: Use Ctrl + Shift + N
  • Internet Explorer: Use Ctrl + Shift + P
  • Mozilla Firefox: Use Ctrl + Shift + P
  • Safari Browser: Use Command + Shift + N

Based on your web browser, you can use these key combinations to access incognito. Thereafter, you can continue creating your expenses in QuickBooks Online.

Method 2: Clear Browser’s Cache

If you can easily access QuickBooks Online in a private browser then it indicates the cache, cookies, and history of your regular internet browser is causing problems. To resolve the error loading transaction in QuickBooks Online you should clear your browser’s cache. 

Most users prefer to use the Google Chrome web browser, however, there are some users who browse through Mozilla Firefox or Safari. Therefore, we are providing the steps for clearing caches for the following web browsers. This will resolve error loading transaction in QuickBooks Online.

Clear Cache in Google Chrome
  • Launch “Google Chrome” on your device.
  • Go to “Settings” by clicking on the three vertical dots on the top right.
  • Scroll down and click on the “Clear Browser Data” option.
  • Click the “Advanced” tab and select the following:
    • Browsing History
    • Cookies and other site data
    • Download history
    • Cached images and files
  • Click on the “Time Range” dropdown menu and choose the time period for which you prefer to clean cache. You can also select “All time” to clear the cache from the beginning.
  • Select the “Clear data” option.
Clear data - quickbooks error loading transaction
  • Relaunch the web browser and access QuickBooks Online.
Clear Cache in Mozilla Firefox
  • Launch “Mozilla Firefox” browser.
  • Go to the “History” menu.
  • Click on the “Clear Recent History”.
Clear Recent History - quickbooks error loading transaction

Note: In case you don’t see the menu bar, press the Alt key to make it visible.

  • Choose the desired range using the “Time range to clear” dropdown. You can select “Everything” to clear the cache.
  • Now, click the arrow located next to “Details”. Here, you can select the elements that need to be cleared. You can select all the items as well.
  • Hit the “Clear Now” button.
  • Relaunch Firefox browser and open QuickBooks Online.
Clear Cache in Microsoft Edge
  • Open the “Microsoft Edge” browser.
  • Click on the “Hub” icon on the top right (with the three horizontal lines).
  • Then, select the “History” (clock icon).
  • Click on the “Clear all history”.
  • Then, choose the “Browsing history”.
  • Then, click on the “Cookies and saved website data” and choose “Cached data and files”.
  • Hit the ”Clear” button.
  • Once you receive the “All Clear” popup, you can exit the browser and relaunch it.
Clear Cache in Opera
  • Launch “Opera” browser.
  • Go to the “Menu”.
  • Open the “Settings”.
  • Then, click on the “Privacy & Security” option.
  • Click on the “Clear browsing data” option.
  • Now, using the “Obliterate the following items from” drop-down menu, click on “The beginning of time”.
  • Then, choose the following:
    • Browsing History
    • Cookies and other site data
    • Download history
    • Cached images and files
  • Click on the “Clear browsing data” option.
  • Once done, relaunch the browser to access QuickBooks.
Clear Cache in Safari 8 or Later
  • Click on “Safari menu”.
  • Go to the “Clear History” or “Clear History and Website Data” option.
  • Choose the desired time period for which you want to clear the cache.
  • Hit the “Clear History” button.
  • Now, click on “Safari” and chooses “Quit Safari”.

This is how you can clear cache and cookies from web browsers. This will help you to offload data from your browser so that you can load the transactions in QuickBooks Online.

Method 3: Set Internet Explorer as Default Web Browser

QuickBooks supports Internet Explorer to access online transactions. If you have not set this as your default browser or using some other internet browser then you would encounter an error loading transaction in QuickBooks Online.

Hence, in this method, we will show you how to make Internet Explorer your default browser. Here are the steps for that:

  • Open the “Run” dialog box by using the “Windows + R” keys on your keyboard.
  • Type “INETCPL.CPL” in the text field.
  • Hit the “Enter” key.
  • Click on the “Programs” tab.
  • Select the “Make Internet Explorer the default browser” option.
  • In the “Web browser” section, you will find default apps. If “Internet Explorer” is not set as the default app then you can make it as default.

Once you set Internet Explorer as the default browser, you can continue accessing QuickBooks Online and check if you can create your expenses or load transactions easily.

Method 4:  Reset Your Internet Browser

If you are finding QuickBooks error loading transaction issues, this can be repaired if you reset the internet browser. Here are the steps for that.

  • Open “Internet Explorer” on your computer.
  • Go to the “Internet Settings” by clicking the three vertical dots on the top right.
  • Click on the “Tools”.
  • Select “Internet Options”.
  • Switch to the “Advanced” tab.
  • Click on the “Reset” button.
  • Here, the default settings will be implemented by your internet browser.    
  • Click the “OK” button.

After implementing all these methods, you can reboot your device. Thereafter, you can try accessing QuickBooks Online and load transactions.

Method 5: Check Internet Explorer Settings

Misconfigured Internet Explorer often creates conflicts due to which you cannot perform QuickBooks tasks properly. In this method, you are required to review and configure the internet settings. Carry out these steps to understand better.

  • Open the “Run” dialog box by using the “Windows + R” keys on your keyboard.
  • Type “INETCPL.CPL” in the text field.
  • Hit the “Enter” key.
  • Click on the “Internet” icon located under the “Security” tab. Also, make sure that the security level remains “medium-high” of this zone.
  • Now, switch to the “Connections” tab.
  • Select the “LAN settings”. Here, you need to make sure that the “Automatically detect settings” option remains checked.
  • Ensure “Use proxy server of LAN” is not checked. If it is checked then you should enter the appropriate port and address.
  • Click the “OK” button.
  • Click on the “Advanced” tab.
  • Scroll down to the “Security” section to ensure that “Use TLS 1.2” is checked.
  • Click the “OK” button.

Once done following these settings, do not forget to restart your device. This will surely help to fix error loading transaction in QuickBooks Online.


It is pretty common to confront errors while creating expenses. QuickBooks error loading transaction is one of those common errors that occur due to wrong internet settings. By configuring your internet browser, you can easily fix the error.

If required, you can implement other methods that we have discussed above. We hope you find this guide useful.

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