Finding the right courier for your business is crucial for a number of reasons. Firstly, people have high expectations about delivery times because there are a lot of big companies out there, like Amazon, offering next day delivery as standard. People don’t want to wait around for products so unless you can find a good next day courier London, you could lose sales.
It’s important to remember that their interaction with the courier may be the only face to face interaction that a customer has with your business. If the service isn’t up to scratch, that reflects badly on your business.
The problem is, many businesses don’t know what to look for when comparing different courier companies and they end up making the wrong decision. If you are looking for a courier service for your business and you don’t know where to start, use these 5 tips to help you make the right call.
Look Beyond The Big Companies
You’re probably already aware of some of the big courier companies because they’ve delivered parcels for you and you see their vans driving around. You might assume that they’re the best option because the big companies have more vehicles, more expensive and more resources, so they can get your parcels out faster. However, when you work with a big company that has thousands of clients throughout the company, you are not a priority, especially if you are a small business that doesn’t ship that many packages. You’re easily forgotten and you might find that the level of service you receive is poor. With a smaller company, you get a more personalised service because they have more time to dedicate to each client. In some cases, the big companies might be the best option but always consider the smaller companies and weigh up the different options.
Consider The Services Over The Cost
It seems obvious that you need to consider the services on offer but people often make the mistake of letting the cost influence their decision too much. If you just consider the cost and go with the cheapest option, your customers may end up with a sub-par service. Are you going to get a next day courier London service, for example, or will the customer have to wait 3 days? Is there a tracking service or will the customer have to wait in all day so they don’t miss their parcel?
The level of service is the thing that keeps customers coming back, so it is usually worth paying a bit more if you can get a superior courier service.
Check The Reviews
Most of us check reviews before buying a product or service these days, and you should take the same approach when finding a courier service for your business. When making inquiries, they’ll all tell you that they offer an amazing service at a competitive price, but it’s the opinion of previous customers that really matter. So, check out some reviews and see what other businesses are saying about them. If they only have 5 star reviews, that’s a little suspicious. As long as they have a good amount of positive reviews and not too many negative ones, they are probably reliable.
Consider Their Appearance
They say you shouldn’t judge a book by its cover, but people always do. If a courier turns up in a beaten up old car, looking scruffy, the customer is immediately going to have a bad impression of your business. Before you agree to work with a courier company, check out their vehicles and drivers to ensure that they present themselves in a way that reflects the message you want to send about your business.
Ask About Insurance
You are trusting the courier to deliver your products on time, in good condition. Most of the time, things will go off without a hitch, but there is always the chance that something will go wrong. The question is, who pays if products are damaged in transit or lost? If the courier doesn’t have insurance and they are not willing to cover the costs, your business must absorb them, which is less than ideal. You can avoid this by asking about insurance and only working with couriers that have the right coverage.
Finding a good next day courier London can be difficult but it’s important that you might make the right decision for your business. Make sure to keep these tips in mind when comparing different courier companies and you will be able to find the perfect partner to handle your deliveries.